At Thulir Native, we aim to deliver your order with care. Please read this Return and Refund Policy before placing an order. This policy explains how we handle products reported as damaged, eligible refunds, replacements, and order changes.
If your product arrives damaged during transit, please contact our customer support team and share clear photos or videos for verification within 24 hours of delivery. Once the claim is reviewed and approved, you may choose an eligible replacement or refund.
Approved refunds for prepaid orders will be processed to the original payment method within 7–10 business days. The time taken for the refund to appear in your account may also depend on your bank or payment provider.
Approved replacement orders are expected to be delivered within 3–6 business days. Delivery timelines may vary depending on the destination and courier service.
Products are generally not eligible for return or refund after successful delivery, except where a claim is approved under this policy or applicable law requires otherwise. Please review your product selection, quantity, delivery address, and order details carefully before confirming your purchase.
For orders placed with a partial advance payment, the advance amount is non-refundable under the stated order terms, except where a refund is required by applicable law or where Thulir Native confirms otherwise in writing. If the courier is unable to deliver the order, we will arrange to resend it at no additional cost, subject to confirmation of the delivery details and product availability.
Requests to change the delivery address or other order details must be made before dispatch. We will make reasonable efforts to accommodate timely requests, but changes cannot be guaranteed once an order has been dispatched.
Please provide accurate and complete delivery address and contact information when placing an order. Delays or failed deliveries caused by incorrect or incomplete details supplied by the customer may be outside our control. Please contact us promptly if you notice an error in your order information.
For help with a damaged item, refund, replacement, or order change, contact Thulir Native using the official customer support details published on our website. By placing an order, you acknowledge that you have read this policy.
