Effective date: 15 October 2026
At Thulir Native, we aim to prepare and dispatch your order promptly and keep you informed throughout the delivery process. This Shipping Policy explains our usual order processing and delivery timelines.
Our usual order processing time is 1–3 business days. For this policy, Day 1 means the first business day after the order is placed. Processing time covers the time required to verify and prepare an order for dispatch; it is separate from the carrier’s transit time.
Orders placed before 12:00 PM may be dispatched on the same day, subject to order verification, product availability and operational capacity. Orders placed after 12:00 PM are generally scheduled for dispatch on the next business day. Dispatch is not scheduled on Sundays. Orders placed on Sundays or public holidays may be processed on the next working day.
After dispatch, delivery generally takes a further 1–10 working days, depending on the destination, courier service and local delivery conditions. Delivery estimates are indicative rather than guaranteed. Remote locations, weather, public holidays, courier disruptions or other circumstances beyond our reasonable control may cause delays.
Where tracking details are available, we may share them through the contact information provided with your order. Please check your messages and ensure your phone number, email address and shipping address are accurate. If you have not received an update or your parcel appears delayed, contact our customer support team with your order number.
Please provide a complete and accurate delivery address, PIN code and reachable contact number at checkout. Incorrect or incomplete details, or the recipient being unavailable, may lead to delivery attempts being delayed or the parcel being returned. If you notice an error after placing an order, contact us as soon as possible; changes may not be possible once the order has been dispatched.
If your order arrives damaged, appears to be missing, or has not arrived within the expected delivery window, please contact us with your order number and relevant details. We will review the issue and, where appropriate, coordinate with the delivery or fulfilment partner. Any resolution will be handled in accordance with applicable law and our relevant order policies.
For shipping or delivery questions, visit https://thulirnative.com/ and use the customer support contact details published on the website.
Support email: [email protected]
